ServiceNow CMDB Engineer
Listed on 2026-02-14
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing
Job Description
GDIT – CITS
Service Now CMDB Engineer
6 month contract to hire
Hybrid in Tampa, FL at Mac Dill
Secret/eligible for TS/SCI
Bill Rate: $108.17
Perm Salary: $150,000
- Top 3: CMDB experience, Service Now scripting, and excellent problem‑solving skills.
- Strong expertise in ITSM processes and their integration with CMDB.
- 5 years of experience.
- Proficiency in JavaScript, Glide API, and Service Now scripting.
- Solid understanding of IT infrastructure components (servers, networks, databases, etc.).
- Familiarity with data modeling, normalization, and data integrity concepts.
- Excellent problem‑solving, analytical, and communication skills.
- Ability to work collaboratively in a fast‑paced, mission‑critical environment.
- Applicable DoD 8140 or DoD 8570 Certification.
- Experience with Linux server administration and Maria
DB best practices. - Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.
- Experience with integrations using REST/SOAP APIs.
- Knowledge of ITIL v4 principles and practices.
- Familiarity with additional Service Now modules (ITOM, ITAM, SPM, ATF, etc.).
- Hands‑on experience with Application Control and Compliance Verification (ACCV‑V) for ensuring compliance and governance across IT assets.
- Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.
- Assist in the design, implementation, and maintenance of a Service Now CMDB solution.
- Design, configure, and maintain the Service Now CMDB, ensuring high standards of data quality, consistency, and accuracy.
- Lead the development and implementation of Service Now Discovery and Service Mapping processes to improve asset visibility and data integrity.
- Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.
- Establish and enforce CMDB governance policies, procedures, and best practices.
- Troubleshoot and resolve issues related to CMDB, Discovery, and associated Service Now modules.
- Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.
- Support Service Now platform upgrades, patches, and performance optimization.
- Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.
- Provide training and guidance to internal teams on CMDB usage, governance, and best practices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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