Desktop Support Engineer

Immediate need for a talented Desktop Support Engineer. This is a 12+ month Contract role and is located in Tampa, FL(Onsite). Please review the job description below and contact me ASAP if you are interested.

Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• First round:
  Face-to-face interview
• Second round:
  Virtual interview
• Desktop Support engineer position requiring 1 to 3 years of experience.
• The role focuses on managing IT and computer systems to resolve user issues within agreed service levels and IT assets management.
• The primary responsibility is to manage information technology and computer systems and ensure that users’ IT issues are resolved according to the agreed Service Level Agreement (SLA).

• Key skills:
  
  - “Field Service", "Desktop Support”, “Laptop & Desktop Repair", "Printer Support", "Network”, “Hardware Troubleshooting", "End-User Support".
• Requirements: Candidates must have networking experience.
• Hardware Support: Providing Level 2 and Level 3 support for hardware platforms such as laptops, tablets, and handheld devices.
• Operating Systems: Proficiency in Windows 11, Mac OS, iOS, and Android operating systems.
• Desk-side Tools: Installation, configuration, and troubleshooting of desk-side tools including Microsoft Office 365 (O365), MS Teams, One Drive, Outlook, and conferencing tools like Webex and Go To Meeting .
• Email Client Support: Expertise in Outlook installation, configuration, and troubleshooting.
• Technical Knowledge: Strong understanding of technical management, information analysis, and computer hardware/software systems is essential.
• Data Center and Governance: Expertise in data center management and data governance is required.
• Networking: Basic knowledge with computer networks, including Cisco & other network rack and stack and enable console, is necessary.
• IT Asset Management: Managing IT assets and ensuring compliance at the location level is part of the role.
• Compliance: Maintaining location compliance related to antivirus, patching, and disk encryption, as well as account-specific compliance adherence.
• Providing specialized support for VIPs, including setting up and troubleshooting teleconferencing and Cisco video calls using Cisco Room Kit EQ and Deskpro.
• Performing daily and weekly preventive maintenance to ensure the health of IT assets owned by VIPs.
• Coordinating with domain teams, vendors, and OEMs to resolve issues effectively.
• Strong communication skills are necessary for the role.
• ITIL Foundation certification is required.
• Good knowledge of Microsoft Excel and Office 365 applications is expectedli>

Our client is a leading IT
Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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