NOST Support Tech

Job#: 3022111

NOST Support Engineer

Location: Remote with field coordination

Role Type: Full-time | Network Operations Support

Reports To: Network Operations / Integration Lead

The NOST Support Engineer executes end-to-end integration, scripting, and activation of RAN and transport components across Macro and Small Cell deployments. This role is accountable for ensuring successful ENM/IOP-driven database integrations, router provisioning, and field coordination to deliver reliable, standards-compliant on-air service. You'll work hands‑on with Ericsson Network Manager (ENM), Integrated Operations Portal (IOP), SAT Tool, scripting servers, and VZW-approved toolsets to integrate, verify, and hand off sites to System Performance.

Integration

Macro New Build, Macro Mod, Small Cell New Build, Small Cell Mod

• Order License Key File (LKF) via IOP (Integrated Operations Portal).
• Import LKF to Ericsson Network Manager (ENM) via IOP.
• Generate Site/Install (integration) file via IOP and deliver to integrator (VZW Operations or contractor).

• Use the ENM Scripting Server to verify communication paths between ENM and baseband/radio.
• Confirm node synchronization state.
• Validate node software is current; perform ENM-based software upgrades if required.
• Verify PTP timing and address deviations.

• Execute Post Integration Script via ENM Scripting Server.
• Execute Post Upgrade Script via ENM Scripting Server.
• Execute combined Post Integration + Upgrade Scripts as applicable.
• Build ERAN via the feature activation tool for carrier aggregation (Macro new build/mod only).
• Run 4X scripts in the SAT Tool (if not covered by install files).

• Coordinate with tower crews for radio swap-outs; use the scripting tool and SAT Tool to add/delete radios on existing basebands (Macro/SC mod only).
• Build RETs via IOP (Macro new build/mod only).
• Check RSSI on each radio/sector.
• Verify fiber light levels; troubleshoot optics/cleanliness/connector issues.
• Provide real‑time troubleshooting support to crews and integrators.

• Upon successful validation, handover to System Performance (SP) to build Golden Parameters and run SP scripts.
• Complete documentation, attach logs, and update tracking systems in line with integration SOPs.

Macro New Build, Macro Mod

• Add and configure router ports according to the engineering design package.
• Validate port states, VLANs, QoS queuing, and handoff parameters.

• Generate router configuration fields using VZW-approved tools.
• Run configuration scripts on B40s; coordinate with field support to establish links to the new router.
• Collaborate with VZW engineering teams to correct records in CND, INAM, and other systems as needed to complete integration.

• Collect configuration data from legacy routers; generate new configuration files for replacement routers using VZW-approved tools.
• Remove configuration from MLS routers and add configurations to B40 routers for eNSE network migrations.
• Validate reachability, routing adjacencies, management plane access, and service KPIs after cutover.

• Start‑of‑day review of IOP/ENM work queues, scheduled integrations, and change windows.
• Execute database and router integration tasks per MOP/SOP within defined maintenance windows.
• Real‑time collaboration with field techs, integrators, and transport teams via bridge/Teams.
• Update CND/INAM records, run health checks (sync, SW level, PTP, RSSI, optics), and close tickets with full log attachments.
• Handover to SP with validated KPIs and site artifacts.

• 3+ years in RAN integration, transport/router provisioning, or network operations.
• Hands‑on experience with Ericsson ENM, IOP, SAT Tool, and ENM Scripting Server.
• Familiarity with PTP timing, software/firmware management, and RAN feature activation (e.g., ERAN, carrier aggregation).
• Router fundamentals: L2/L3, VLANs, trunks, routing protocols (e.g., static/OSPF/BGP basics),…