Sr. IT Support Engineer
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-02-17
Listing for:
Trademark Recruiting/Consulting
Full Time
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
Seeking an experienced Sr. IT Support Engineer to support customer-facing technical operations in close partnership with internal operational teams. This role focuses on supporting both existing and new customer installations, troubleshooting production issues, and engaging directly with IT partners, while maintaining and expanding clear, usable internal documentation and knowledge bases.
Key Responsibilities – Customer-Facing Support (~75%)- Participate in customer IT calls as a technical representative of IT.
- Support new customer installations and operational support activities.
- Work with customer IT partners on:
- IIS-hosted applications.
- Integrated authentication (Active Directory, LDAP, legacy auth models).
- Microsoft SQL Server authentication and SSRS connectivity.
- Provide security, audit, and access-related information to customer IT teams.
- Create and maintain operational.
- Act as a Level 2 escalation point for service desk issues.
- Capture, document, and maintain existing operational knowledge.
- Build and maintain SOPs, runbooks, and knowledge base articles for Level 1 Support.
- Support onboarding, offboarding, access management, etc.
- Identify recurring issues and documentation gaps through ticket analysis.
- IIS web deployments, troubleshooting and administration.
- Active Directory and LDAP integration.
- Legacy and integrated authentication models.
- Windows Server security related to identity and access.
- Microsoft SQL Server script execution, authentication and SSRS connectivity.
- Hands‑on experience with ticketing platforms.
- Experience contributing to or maintaining a knowledge base.
- Ability to work effectively in environments with existing systems, long‑lived systems.
- Professional and courteous communication with technical audiences.
- Comfortable interacting with external IT teams.
- Detail‑oriented and delivering quality documentation.
- Reliable, organized, and calm under pressure.
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