Principal IT Governance and Process Improvement

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.

We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

As the Principal IT Governance & Process Improvement Specialist, you will lead the strategy, development, and evolution of DTCC’s IT Balanced Scorecard, Technology Governance dashboards, and monthly IT Governance metrics. You will shape how DTCC measures technology performance, compliance, operational stability, and organizational health. A major part of your impact will be driving innovation through predictive analytics and advanced data models to anticipate trends, identify risks, and enhance proactive decision‑making for senior technology leadership.

In this highly visible role, you will serve as the Product Owner for metrics dashboards and analytics products—defining long‑term vision, partnering across IT, and ensuring our tools meet the needs of a modern, metrics‑driven technology organization.

• Lead the end‑to‑end development, enhancement, and governance of the IT Balanced Scorecard, Technology Governance dashboards, and monthly IT Governance metrics.
• Serve as the Product Owner for these dashboards, establishing the roadmap, vision, backlog, and iterative delivery plans.
• Partner with business leaders, technology owners, and governance collaborators to gather, analyze, and prioritize requirements.
• Manage work you're doing through Agile methodologies, ensuring iterative and high‑quality releases.
• Remove roadblocks and support Business Systems Analysts, developers, and testers, ensuring they fully understand requirements and deliver to plan.
• Explore, define, and implement predictive analytics use cases, working closely with data and analytics teams to advance IT governance insights.
• Ensure accuracy, consistency, and transparency of all governance metrics.
• Maintain continuous communication with end users regarding delivery timelines, enhancements, and roadmap changes.
• Present dashboards, insights, and recommendations to senior leadership and technology working groups.
• Create and deliver training, documentation, and communication materials to support adoption and understanding.
• Promote guidelines for metrics governance, data quality, and analytics‑driven decision‑making across IT.

• Minimum of 8 years of related experience.
• Bachelor's degree preferred or equivalent experience.

• Program / Project Management – ability to manage large‑scale, multi‑functional initiatives.
• Metrics Analysis & Reporting – strong analytical approach with experience interpreting operational, risk, and performance data.
• IT Business Management – understanding of IT processes, financials, service delivery, and governance frameworks.
• Predictive Analytics – general knowledge of developing or partnering to build forward‑looking models.
• Data & Analytics expertise – bringing to bear data to drive insights and story‑driven decisions.
• Power BI, Snowflake, SQL – practical experience building dashboards, models, or complex queries.
• Jira, SDP, Agile – strong delivery management and Agile execution skills.
• Communication & Presentation Skills – ability to synthesize complex information and present clearly to executives.
• Problem‑Solving – structured critical thinking and…