More jobs:
Technology Support Lead - Client Resiliency
Job in
Tampa, Hillsborough County, Florida, 33602, USA
Listed on 2026-02-18
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
Technical Support, IT Support, IT Consultant
Job Description & How to Apply Below
Category:
Technology Support
Job Schedule:
Full time
Posted Date: T16:24:19+00:00
Job Shift: Day
:
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Regularly provides technical guidance and direction to support the business and its technical teams
* Provide technical support for customers post-sales processes and provide developers with customers' feedback
* Report on multiple product performances using service level agreements as basis
* Analyze customers' needs and suggest upgrades or additional features to meet their requirements
* Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
* Serves as a function-wide subject matter expert in one or more areas of focus
* Influences peers and project decision-makers to consider the use and application of leading-edge technologies
* Adds to the team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Solid technical background with hands on experience in digital technologies
* Excellent verbal and written communication skills required for client and partner conversations
* Strong analytical and problem-solving skills to assist in troubleshooting
* Ability to translate technical aspects to non-technical audiences
* Strong follow up skills for tracking and remediation of identified actions with a solution focus
Preferred qualifications, capabilities, and skills
* Experience with Grafana, Geneos and Splunk and the data analysis of the outputs
* Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin
* Intermediate knowledge and use of PowerPoint for client facing presentations
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