Datacenter Operations Engineer

Infosys is seeking a Datacenter Operations Engineer
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Tampa FL or Twinsburg OH or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience with Hands and feed support for Data Center operations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Experience with Hands and feed support for Data Center operations.
• Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.
• Candidate must be available to work on a rotating shift schedule to provide support ft 1 06:00–15:00 PST Shift 2 14:00–23:00 PST Shift 3 22:00–07:00 PST
• New Installations of IT devices:
• Rack and stack of IT devices.
• Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
• Certifications on Data center operations and cabling
• Install trunks and patch cords, panels and power cables as required to support additional capacity.
• Perform all, IT audits, annual DC track and Tape audits.
• Vendor access approval for break fix activity and facility repairs
• Provide on call support and emergency onsite coverage (may be extended time frame).
• Break / Fix repairs:
• Attend crises calls for troubleshooting cables and /or hardware issues.
• Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
• Participate and execute assigned change requests.
• Removal and installation of parts from inside of IT hardware to include but not limited to: ○ NIC’s ○ SFP’s ○ Memory ○ Hard Drives
• Decommissions and Cabling:
• The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
• Removable media (disk) disposal tracking and destruction
• Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.
• Entries into Hardware Receiving System:
• Package pickup and delivery to include large shipments on the loading docks or mailrooms.
• Coordinate / prepare for shipment and transfer of equipment to other locations
• Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
• RMA all parts as required including tracking of those parts using HRS tool.
• Hardware shipment receiving / tracking of all IT devices, and parts
• Large assets are tracked in both HRS and DC Tracks.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting.…