IT Technician II

busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

at seaworld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

• perform service transition tasks according to itil methodology processes (asset management, change management, knowledge management-sop management)
• perform service operation tasks according to itil methodology processes (event management, incident management, problem management, request fulfillment, access management)
• interact professionally with other department and outside vendors
• manage single projects to ensure they are completed on time, on budget, and according to the customer's request
• interact with corporate it and vendors to isolate and repair software and remote troubles calls
• assist users with laptop set up and testing
• assist with troubleshooting logical/physical networking issues
• assist with troubleshooting complex telephony issues
• work with it team members on event set ups and department moves
• assist with new user network access set up
• assist with repair parts and receiving process

• 1-3 years of experience working with pc, security systems (cctv and access control), telecom, system support and/or network experience preferred
• high school diploma or equivalent
• working knowledge of windows, cisco ios, and/or avaya
• excellent written/verbal communication skills and be comfortable speaking over a radio
• basic math skills
• basic analog phone troubleshooting skills
• able to recognize and address service design (according to itil methodology processes) concerns; to include service levels, availability management and information/physical security management
• able to lift up to 75 pounds and push/pull up to 150 pounds
• able to climb ladders and be comfortable working at heights up to 100 feet
• comfortable working around fumes/dust/odor
• comfortable working around animals
• able to work in all weather conditions
• available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• available to support an on-call rotation to assist with after-hours needs

• paid floating holidays
• paid time off
• complimentary park tickets and passes
• park discounts on food and merchandise
• medical, dental, and vision insurance
• 401k retirement plan
• voluntary insurance
• life insurance
• disability benefits
• dependent and health care flexible spending accounts
• employee assistance program
• legal assistance plan
• tuition reimbursement

seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status.