It Service Desk Analyst

Schedule

• Shift - Hours Full Time - Evening Shift - Friday - Tuesday 300 pm - 01130 pmp

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.

Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces.

A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

IT Service Desk Analyst I

• The IT Service Desk Analyst I provide Tier 1 technical phone support and customer service for all Moffitt end users and affiliated parties, including but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support.
  
  As an IT Service Desk Analyst I also assist, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated I.T. service requests.
• Assists in the creation of internal I.T. knowledge base reference material
• Ensures proper escalations and follow-through for critical situations.
• Provides excellent customer service to end users.

• High School Diploma/GED
• Minimum of 2 years help desk support experience, preferably in a high-volume technical, customer service or healthcare environment.
• Verifiable experience with the following technologies:
  Windows OS, MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support.

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at  or by email s contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

If you’d like more information on your EEO rights under the law, please .