Program Support Specialist

Must Have The Following To Apply

• Bilingual (English/Spanish) written and spoken
• Must meet eligibility requirements to obtain US Security clearance - Secret

• Associates or Bachelors degree in a technology, operations or business-related field preferred

• Familiarity with basic office tools and systems, such as Microsoft Office Suite, email, and collaboration platforms (e.g., Slack, Zoom, or similar)
• Professional demeanor and positive attitude when interacting with colleagues, vendors, and leadership
• Initiative and willingness to take ownership of assigned tasks and small projects with minimal supervision
• Comfort working in dynamic environments where priorities may shift and learning occurs on the job
• Ability to work effectively both independently and as part of a collaborative team
• Willingness and curiosity to learn new tools, systems, or procedures as needed
• Awareness of safety, security, and procedural compliance, with a willingness to follow established protocols
• General troubleshooting mindset, including the ability to logically isolate issues and seek resolution or escalation when appropriate

Background Checks;
Credit Checks;
Reference Checks.

The Program Support Specialist plays a key role in ensuring smooth daily operations across logistics, procurement, facilities, office coordination, and basic technical support. This position is ideal for a hands‑on, detail‑oriented individual who solves problems, stays organized, and supports program success through reliable coordination and assistance.

The specialist will gain practical exposure to program operations, supply chain coordination, facilities management, and foundational technical support while working closely with program leadership in a fast‑paced professional environment.

• Manage incoming and outgoing shipments, ensuring accurate tracking, labeling, and documentation
• Coordinate with vendors, suppliers, and delivery services to track orders and resolve delays or discrepancies
• Support procurement activities by researching vendors, comparing quotes, and assisting with purchase requests
• Maintain organized records of orders, deliveries, and asset assignments

• Conduct routine walkthroughs of office spaces, meeting rooms, and common areas to ensure readiness and functionality
• Coordinate with building management or external contractors regarding maintenance, repairs, or access needs
• Monitor office supply levels and proactively restock to prevent operational interruptions
• Assist with basic office setup or reconfiguration as business needs evolve

• Assist with onboarding support, including setup and imaging of workstations (laptops, monitors, docking stations, and peripherals)
• Provide first‑level troubleshooting for common hardware and software issues such as printers, Wi‑Fi connectivity, and collaboration tools (e.g., Slack, Zoom)
• Maintain accurate inventory records for IT assets, peripherals, and software licenses
• Escalate technical issues to senior IT staff when appropriate, providing clear documentation of observed issues and actions taken

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift and carry equipment or packages up to 25 lbs. as needed.

Professional office environment primarily located on the second floor, with occasional access to first‑floor office and storage areas.