Benchmarking and Metrics Analyst

Title

Benchmarking and Metrics Analyst, Progression

Tampa Electric Company

Midtown East Tower, Tampa, Florida

8 Hr. X 5 Days

Dali Uresti

Mark E Koener

this position can be hired at any level within the job progression, based on education and years of experience.

Under general supervision, acts as the point of contact for and facilitates all performance management activities and processes, including data collection/benchmarking, metrics analysis/reporting, and other information exchange/communication activities for the TSI IT&T Department (benchmark activities are conducted according to industry standards and accepted methodologies). Analyst is primarily responsible for gathering, submitting, maintaining, and analyzing data and the resulting metrics, working with SMEs (both within/outside of IT&T and within/outside of TSI) and the management team as needed.

Responsible for supporting the performance management activities and processes, including data collection/benchmarking, metrics analysis/reporting, and other information exchange/communication activities for the TSI IT&T Department.

• Data Collection/Benchmarking (25%) - Assists IT&T’s data collection/benchmarking activities by supporting internal project plans (sending meeting notices, scheduling rooms, sending reminders, making copies, etc.). Under guidance, may assist with data gathering (e.g., working with SMEs to gather data, uploading/documenting the data as needed, taking responsibility for one of the areas of study, etc.).
• Metrics Analysis/Reporting (25%) - Assists with metrics analysis and reporting activities by maintaining the metrics library/other repositories. Under guidance, may send reminders, ask questions, or complete other follow up activities with SMEs. Updates digital signage (TECO TV and PMTV) as required.
• Information Exchange/Communication (25%) - Follows internal company processes for responding to and sending out surveys or other requests for information. Under guidance, may assist with working with SMEs to create surveys or other requests. Supports SME participation in information exchange activities (sending meeting notices, scheduling conference rooms, sending reminders, making copies, etc.). Under guidance, may take full responsibility for and participate in calls, including preparation and follow up activities.
  
  Under guidance, may support technology training communication activities (e.g., researching/drafting articles for Insight, monitoring dashboards or other tools, responding to questions, etc.).
• Other Activities (25%) - Acts as backup for attending core team calls, readout calls, etc.; represents and markets the activities, processes, and studies within IT&T; supports other departmental activities as needed, including but not limited to technical writing, compliance, research requests, Service Desk support, etc.

Required:

Associate’s Degree with a minimum of two (2) years experience in an information technology or utility business; a valid high school diploma or GED. With a minimum of four (4) years experience in an information technology or utility business may be considered in lieu of a 2-year degree.

Preferred:
Two (2) years of cross-disciplinary IT&T or financial experience strongly preferred. Four (4)-year degree in Computer Science, Information Systems, or related information technology discipline preferred.

Required:

Expected to obtain ITIL certification within 6 months of employment in this position.

Preferred:
Current ITIL certification.

Required:

Minimum of 2 years of work experience related to the duties and responsibilities of this position is required. Related experience consists of activities involving finance or audit.

Preferred: TECO utility experience related to the duties and responsibilities of this position consisting of activities involving finance or audit.

Required:

Proficient skills with Microsoft Office Suite (including Word, PowerPoint, and Excel). Excellent communication…