Service Desk Technician

Service Desk Technician – GDIT

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technicians joining our team to provide face‑to‑face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

On Customer Site at Mac Dill AFB in Tampa, FL

• Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.
• Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure.
• Support end‑user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management.
• Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with organizational and security requirements.
• Strengthen cross‑team collaboration by escalating issues appropriately, coordinating with technical teams, and sharing knowledge to drive faster resolution.
• Contribute to operational readiness by supporting system deployments, validating configurations, and performing initial troubleshooting.
• Maintain accurate documentation to support compliance, reporting, and continuous improvement of IT service delivery.
• Provide reliable support during off‑hours, weekends, and holidays, ensuring uninterrupted IT service for all end‑users.

• Certification(s):
  Applicable DoW 8140 or DoW 8570 Certification
• Required Experience:
  
  2+ years of related experience
• Required Technical
  
  Skills:
  • Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management.
  • Experience providing remote troubleshooting and support for desktops, laptops, and software applications.
  • Familiarity with ticketing systems and IT asset management tools.
  • Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes.
  • Ability to monitor, track, and resolve service requests efficiently.
• Security Clearance Level: Active Secret (or above)
• Required
  
  Skills and Abilities:
  • Strong problem‑solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills to collaborate effectively with end‑users, IT teams, and stakeholders.
  • Ability to work independently and prioritize tasks in a fast‑paced, high‑volume support environment.
  • Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs.
  • Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays.
  • Proactive approach to knowledge sharing, contributing to team learning, process improvement, and the development of standard operating procedures.
  • Professionalism and customer service focused, ensuring positive end‑user experiences.

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study
• Microsoft certifications
• ITIL 4 Foundation Certification

Pay Range $48,100.00 - $86,950.00

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.