IT Technician

Job Title: IT Technician

Location:
Tampa, FL 33647

Job Type: Contract, 12 Months contract

100% Onsite role

• Candidate needs to have strong customer interact skills, listening and writing skills. This position assists with coordination of resources for project delivery
• Provide on-site field support to customers including installation, servicing, and repairing systems and equipment.
• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
• Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, One Drive and other corporate deployed desktop applications.
• Troubleshoot Microsoft patches, corporate software deployments, group policies,
• Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
• Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Perform IMACD activities within SLA's - PC and peripheral add move change
• Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
  
  Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
• Documents solutions and incident resolution case notes in English in assigned reporting systems
• Performs inventory management.

• Desired: 2 5 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
• Onsite end user services support tech
• knowledgeable in PC troubleshooting, break/fix activities
• Additionally able to perform service requests, adds, moves

• Over 2 years of experience in Break/Fix and Repairing PCs/Desktops, Laptops and Monitors.
• Hardware replacement
• Experience in providing onsite IT support to end users.
• Experience in ticketing, any ticketing tool is fine.