Director Client Technology Services

• Location Tampa, FL
• Schedule - Shift - Hours Full Time - Day Shift - M-F 8a-5p

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.
As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.
Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces.
A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

Summary

Dir Client Technology Services

Position Highlights:

• The Director of Client Technology Services is responsible for strategic and operational leadership of end-user technology platforms and support services across the enterprise.
• This role oversees multiple technical teams through experienced managers, including Digital Workspace, Field Services, and Satellite Field Services.
• The Director ensures seamless delivery, management, and support of client devices, virtual desktop infrastructure (VDI/Citrix), application delivery, device management solutions, multi-factor authentication (DUO), and secure remote access.
• This position plays a critical role in enhancing user experience, maintaining system reliability, and enabling workforce productivity across clinical, research, and administrative domains.
• The Director partners closely with information security, infrastructure, and application teams to deliver modern, scalable, and secure digital workspace solutions.
• The role requires strong technical acumen, proven leadership ability, and a commitment to service excellence across a large and distributed healthcare and research organization.

Responsibilities:

• Provide direct leadership to the managers of Unified/Digital Workspace, Field Services and Field Services - Satellite teams. Promote a culture of excellence, continuous improvement, and accountability across all managed technology teams. Set and monitor performance expectations, coach leaders, and ensure teams are adequately staffed, trained and aligned to provide and support mission-critical services. Ensure that leading practice is used for system implementation and management through use of external expert assessments and partnerships.
• Develop and manage capital and operational budgets related to physical and virtual desktop environments. Ensure cost-effective procurement, lifecycle planning and technology refresh cycles for end user devices and host hardware across all locations. Partner with vendors to maximize value and performance from service contracts and hardware / software investments.
• Serve as primary point of contact for enterprise-wide client technology initiatives, aligning field and workspace services with clinical, research and administrative requirements. Communication of new technologies and systems to improve workflow around the organization.
• Implement and monitor service delivery metrics, SLAs, and incident trends to drive improvements in customer satisfaction, login times and issue resolution times. Ensure compliance with ITIL service management practices, operational level agreements, and establish best-in-class processes for endpoint and desktop support and service fulfillment. Continually evaluate service data to identify areas for improvement.

Credentials and

Experience:

• Bachelor’s degree – field of study:
  Information Systems, Computer Science, Business or related field
• Minimum of ten (10) years of progressive experience in Information Technology required.
• Minimum 3 years leadership experience as supervisor, team lead, manager, or above required.

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional…