CX​/UX Design Manager; Nursing - Hybrid; ET​/CT R0055920

CX/UX Design Manager (Nursing) - Hybrid (ET/CT) R0055920 | DXG | UX/CX COE | Wolters Kluwer

Team & Role

Wolters Kluwer Health is seeking a CX/UX Design Manager (Nursing) to lead design and experience strategy and execution across the Nursing portfolio, spanning education, practice, and professional development. This role sits in a complex, regulated, and high-impact domain and requires a leader who drives clarity, alignment, and data-driven decision making.

This is a player-coach leadership role, not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a change agent, helping partners evolve their understanding of UX from strategic product design to execution.

About Us:

Lippincott Nursing

Education:

Link

Lippincott Nursing Solutions:
Link

Hybrid:
Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide.

(Use the "Apply for this Job" box below). | #LI-Hybrid

Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity.

Your Portfolio

* Resume and portfolio should demonstrate experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts.

Required Job Qualifications | What We're Looking For

* Experience leading UX in complex, ambiguous product environments

* Strong facilitation skills with a track record of driving alignment and decisions

* Ability to influence cross-functional partners without formal authority

* History of impactful, user-centered product experiences

* Strong product thinking and business awareness

* Comfort operating as a player-coach

Preferred

* Experience in healthcare, education, or other regulated industries

* Familiarity with accessibility and inclusive design practices

* Experience contributing to AI-enabled or emerging technology experiences

* Background in systems thinking or service design

Technical & Craft Foundations

* Experience working with design systems and scalable UX patterns

* Working knowledge of WCAG accessibility standards

* Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.)

* Adobe Creative Suite familiarity a plus

* Understanding of agile development and complex, cross-functional delivery

* Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering

* Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration

What Success Looks Like

* UX is engaged earlier and more consistently in product discovery

* Pre Vis and visioning workshops drive alignment and momentum

* Accessibility and usability are considered early, not retrofitted

* UX helps shape responsible, effective AI-enabled experiences

* UX is viewed as a vital strategic product partner, not a downstream service

What You'll Do

Strategy, Discovery, and Alignment

* Own UX strategy for key Nursing initiatives across education and practice portfolios

* Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously

* Frame complex or competing inputs into clear problem statements and opportunity areas

* Initiate and lead Pre Vis / visioning workshops to align teams on future-state experiences and priorities

* Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined

* Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through

* Collaborate closely with UX Research to ensure…