Technology Solutions Manager

• Job Category 1.2 First/Mid Level Officials & Managers
• Employee Type Exempt

Description

The Technology Solutions Manager may work from any of the firm’s U.S. offices with a preference for Austin, Dallas (Southlake), Houston, TX;
Raleigh, NC;
Baton Rouge, New Orleans, LA;
Birmingham, AL;
Memphis, Nashville, TN;
Tampa, FL.

The Technology Solutions Manager is responsible for leading the end-to-end lifecycle of technology products that support Phelps's business and practice groups. This individual is responsible for creating a roadmap of technology solutions that meet current business objectives and forecast future product trajectory. This role blends technology product leadership with hands‑on discovery, design, and analysis of existing workflows and processes within the firm to oversee successful adoption of technology products.

The Technology Solutions Manager relies on their strategic thinking, service excellence, and a deep technical understanding of legal practice and change management to drive innovation and successful adoption of technology products.

• Own the full product lifecycle: idea intake, discovery, requirements gathering, design, testing, implementation, adoption, and sunset.
• Develop and implement strategies for integrating AI technologies into existing workflows and processes to enhance efficiency and innovation.
• Facilitate functional and technical requirements by maintaining a well‑defined roadmap and collaborating with process owners and/or practice groups during scoping activities.
• Manage 3rd party vendors where applicable to ensure the product continues to meet the firm’s needs, including influencing the product roadmap and evaluating the vendors’ performance.
• Prioritize product backlogs across products within your portfolio.
• Manage delivery schedules and communicate progress, risks, and milestones to stakeholders.
• Cultivate a client experience focus and culture when defining workflows and user interfaces for new and existing products.
• Monitor, measure, and analyze product/capability performance, net promoter score (NPS), user observation studies, focus groups and round tables, utilization, and adoption across the firm to discover trends and patterns.
• Act as an in‑house expert or liaison to vendor experts on specific technologies.
• Stay abreast of legal technology trends – especially automation and artificial intelligence – industry benchmarks, capabilities, and vendor roadmaps to inform firm direction and platform evolution.
• Liaise between the legal teams, vendors and other firm support teams to ensure support of practice‑specific tools.
• Work closely with IT teams to support releases, upgrades, improvements, etc.
• Collaborate with others in the organization and technology vendors to influence roadmaps, build partnerships, and ensure accountability with vendors.
• Understand and adjust for the impact that automation and artificial intelligence have on people, processes, and technology and how these change the business of law and ethical obligations.
• Key deliverables may include Customer Profiling/Segmentation & Analysis, Competitive Analysis, Product Requirements Document, Product Enhancements Backlog, Product Business Case, Product Roadmap, Client Success Storytelling, and End of Life Plan.
• May develop project plans for initiatives, establishing timelines for completion, and sustaining and growing product adoption, where applicable.

• Coordinate with vendors and 3 rd parties to provide day-to-day support to attorneys, legal teams and clients; including onboarding, user provisioning, access setup, and workflow troubleshooting.
• Lead (or coordinate with vendors to conduct) demos and training sessions for new users and teams to adopt new technologies.
• Develop and maintain (or coordinate with vendors to complete) user guides, training materials, job aids, FAQs, and internal documentation.
• Promote technology adoption through targeted communications, tutorials, and ongoing engagement with departments and practice groups.
• Track platform usage, impact, and satisfaction to inform optimization.
• Continuously identify opportunities to improve processes and…