Senior Systems Administrator

Description

SAIC has an immediate opening for a Senior Systems Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Mac Dill AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCOM, J64 VIPER, and ultimately the end-users who operate around the globe 24x7x365.

• Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
• Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
• Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
• Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
• Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
• Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
• Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
• Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
• Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
• Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
• Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
• Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
• Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
• Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
• Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
• Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.

• Experience supporting senior leadership or VIP customers in high-visibility operational environments.
• Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies.
• Exceptional IT troubleshooting skills across multiple technology domains.
• Exceptional written and verbal communication skills.
• High level of professionalism, discretion, and customer service.
• Ability to operate effectively in fast-paced, mission-critical environments.
• Strong proactive team player with the ability to work independently.

• Experience supporting VIP Communications or Flag/General Officer environments.
• Cisco Certified Network Associate (CCNA).
• Microsoft Certified:
  Azure Administrator Associate (AZ-104).

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD.

• A DoD security clearance at the TS/SCI level is required.