Director, IT – SAP Process Excellence & Intelligence

JOB SUMMARY

Location: St. Petersburg, FL (Hybrid)

Reports to: VP, IT

Level: Director

JOB SUMMARY

Direct and lead the SAP Process Excellence & Intelligence function, driving enterprise process transformation, business value realization, and data‑driven intelligence across the SAP landscape. This role is accountable for advancing finance and materials process excellence
, AI‑enabled insights
, and SAP data products
, while partnering closely with a peer Director responsible for SAP Platform Services & Operations
.

The Director plays a pivotal role in executing Jabil’s Clean Core strategy
, enabling fit‑to‑standard SAP processes
, and accelerating adoption of SAP Business Data Cloud (BDC), Datasphere, and Joule to support scalable, intelligent, and sustainable global operations.

Leadership & Executive Management

Recruitment and Retention

• Recruit, develop, and retain high‑performing leaders and teams across SAP process, data, and analytics domains.
• Define role accountability and skill requirements aligned to SAP process excellence and transformation objectives.
• Monitor engagement and retention metrics; proactively address gaps and succession needs.

Employee and Team Development

• Identify individual and team strengths and development needs on an ongoing basis.
• Establish and maintain training curricula aligned to SAP S/4
  
  HANA, process excellence, analytics, and AI capabilities.
• Coach and mentor leaders and contributors to deliver consistent value to internal customers and business stakeholders.
• Develop and execute succession plans for critical SAP process and data roles.

Performance Management

• Establish clear, measurable objectives and operational metrics linked to business outcomes and transformation value.
• Provide ongoing coaching and feedback based on stakeholder input, delivery performance, and capability maturity.
• Drive continuous improvement in execution quality, delivery predictability, and value realization.
• Ensure consistent, fair, and timely recognition, rewards, and performance evaluations.

Communication

• Maintain regular forums for cross‑functional communication and alignment.
• Communicate strategy, priorities, and progress clearly using appropriate executive and operational messaging.
• Adapt communication style to effectively influence a global, matrixed organization.
• Provide regular updates to IT and business leadership on strategy execution and outcomes.

Business Strategy & Direction

• Define and execute the SAP Process Excellence & Intelligence strategy aligned to enterprise and campus strategic objectives.
• Translate finance, supply chain, and enterprise strategies into executable SAP‑enabled capabilities.
• Serve as a trusted partner to Finance, Supply Chain, Digital, and Data leadership.
• Provide clear roadmaps and progress updates on transformation initiatives.

Business Process Excellence & Transformation

Finance Transformation

• Partner with Finance leaders to modernize finance processes leveraging SAP S/4
  
  HANA
  , analytics, and intelligent automation.
• Drive standardized, best‑practice financial processes aligned with Jabil’s global operating model.

Materials Optimization

• Enable end‑to‑end materials planning, inventory optimization, and supply chain visibility through advanced SAP capabilities.
• Collaborate with Supply Chain and Operations leaders to improve material availability, cost efficiency, and resiliency.

AI‑Enabled Intelligence

• Lead adoption of SAP Joule and AI‑driven insights across Finance and Materials domains.
• Partner with Data Science, Automation, and business teams to identify, prioritize, and scale AI use cases.
• Ensure AI solutions are explainable, governable, and aligned to enterprise architecture and compliance standards.

Data Products & SAP Data Strategy

SAP Data Products

• Define, establish, and manage SAP‑centric data products supporting Finance, Supply Chain, and Enterprise Analytics.
• Set data ownership, quality standards, governance, and lifecycle management.

Zero‑Copy Data Enablement

• Drive architectures that enable zero‑copy SAP data access to the Global Data Platform (GDP).
• Minimize data replication while maximizing performance, security, and…