Senior Field Service Representative

Title:

Senior Field Service Representative

Reports to:

Chief Mission Systems Technician

Legal Entity: MSA-ISR

Group:
Special Air Missions (SAM) Capability Area:
Airworthiness - US

Level: FLSA Status:
Exempt

Work Arrangement:
On-site

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas-including airborne ISR, electronic warfare, secure communications, aerial refueling, special mission aviation, aerial firefighting, and advanced simulation.

Wherever we operate, we build vertically integrated full stacks of capability-designing, building, and operating turnkey solutions that let customers scale capacity while benefiting from continuous cycles of innovation. With operators and engineers under one roof, we close the gap between lab and field-what we call connecting design with effect.  Metrea's solutions are built for elegance: effective, efficient, and evolving. This approach enables our partners to do more with less and achieve outsized, asymmetric advantage against rapidly evolving threats. 

Headquartered in Washington, DC, Metrea has facilities across the United States, the United Kingdom, Europe, and beyond.

This role sits within the Special Air Missions group of Metrea.

Special Air Missions Group (SAM) is responsible for developing and delivering Metrea's Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialized aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea's airborne capabilities remain adaptable and mission-ready across dynamic operational environments.

Position Summary

The Senior Field Service Representative is a technical specialist responsible for the installation, configuration, maintenance, and lifecycle sustainment of airborne ISR mission systems. This role ensures continuous mission system readiness by performing hands-on troubleshooting, field-level repairs, and system validation. Working independently, the technician supports all aspects of mission equipment lifecycle management - including integration, software updates, and configuration control. This position is critical to delivering a reliable, high-performance ISR capability in support of real-world ISR operations.

What You'll Do

* Install, configure, and maintain airborne ISR mission systems, including EO/IR sensor systems, tactical radios, mission computers, radar systems, data link systems, video networks, moving map software, and Signals Intelligence (SIGINT) equipment.

* Perform pre-mission system checks, field-level troubleshooting, and corrective maintenance to ensure mission readiness.

* Perform Windows and Linux system administration tasks, including scripting, log analysis, patch management, and user account management.

* Operate and interpret data from test equipment including spectrum analyzers, oscilloscopes, signal generators, network analyzers, and RF power meters to isolate faults and validate system performance.

* Configure and troubleshoot TCP/IP-based mission networks, including static routing, subnetting, VLAN tagging, and secure transport links.

* Diagnose and resolve faults across RF, power, and IP-based network interfaces using technical schematics, block diagrams, and support documentation.

* Conduct system software loads, firmware updates, and configuration management in accordance with program baselines and security requirements.

* Support integration and validation of new hardware or software packages in coordination with engineering and sustainment teams.

* Maintain proper handling and accountability of Controlled Cryptographic Items (CCI) and mission-critical Government Furnished Equipment (GFE) components.

* Ensure compliance with safety, airworthiness, and operational security protocols during all maintenance and system support activities.

* Provide detailed technical feedback and field reports to support root cause…