Sr Business Control Specialist

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards, monitoring and testing controls, and implementing quality assurance processes to identify, track, and report control issues and improvements for remediation.

Global Operations (GO) is responsible for delivering integrated operations solutions for all lines of business, staff support areas and the broader enterprise. This role will be a critical member of the GO Business Controls Horizontal Risk Oversight Team, accountable for managing GO adherence to multiple Enterprise Policies, producing GO metrics, SPI reporting, and handling risk control reporting, project execution, and responses to Risk or Audit requests.

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• 2 or more years of experience in business controls or project management focused on metrics and reporting in a complex organization supporting senior leaders
• Demonstrated subject matter expertise and deep knowledge of business requirements related to an Enterprise Policy and/or Standard
• Experience leading initiatives and creating executive summaries
• Strong analytical, risk management and critical thinking skills, with demonstrated high quality output and ability to use data to enhance efficiency and develop reporting to drive business insights
• Excellent written / verbal communication skills with data-driven supporting rationale
• Advanced Microsoft skills, particularly Excel, PowerPoint, and Copilot M365
• Demonstrated ability to effectively prioritize competing and changing deliverables
• Ability to effectively influence and build strong partnerships

• Prior experience managing governance routines and/or governed reporting activities

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

1st shift (United States of America)

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