Junior Salesforce Administrator – Hybrid; Clearwater

Location:

[Clearwater, FL] (Hybrid)

Type: [Contract with possible extension]

We are seeking a Junior Salesforce Administrator to serve as the front line for Salesforce support and day-to-day platform administration. This role is ideal for someone early in their Salesforce career who enjoys troubleshooting user issues, supporting business teams, and performing foundational platform configuration tasks.

The ideal candidate will bring hands‑on Salesforce experience, strong communication skills, and a customer‑focused mindset, with the ability to manage support requests and maintain platform quality in a fast‑paced environment.

• Serve as the primary point of contact for Salesforce support tickets and user requests
• Communicate directly with business users to gather requirements and troubleshoot issues
• Resolve common issues related:
• User access and permissions
• System functionality and navigation
• Escalate complex issues as needed while ensuring timely follow‑up and resolution
• Perform day‑to‑day Salesforce administration tasks, including:
• User setup, deactivation, and profile management
• Object and field updates
• Page layout modifications
• Permission set and access updates
• Create and maintain reports and dashboards to support business operations
• Assist with basic automation updates using:
• Flows
• Process Builder
• Support ongoing platform enhancements and process improvements

• Maintain data integrity and accuracy across Salesforce
• Perform data updates, imports, and clean‑up activities (Data Loader or similar tools)
• Assist with troubleshooting and resolving data‑related issues
• Work closely with business stakeholders, IT teams, and Salesforce admins/developers
• Participate in ticketing, prioritization, and backlog management processes
• Use tools such as Service Now, Jira, or other ticketing systems to track and resolve issues
• Document processes, configurations, and solutions

• 1–3 years of hands‑on Salesforce experience
• Working knowledge of Salesforce administration, including:
• Objects, fields, and page layouts
• User management and permissions
• Basic automation (Flows / Process Builder)
• Experience supporting end users in a ticket‑based or help desk environment
• Strong troubleshooting and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple requests and priorities