Onsite Help Desk Technician III — Secret Clearance

Job#: 3031515

Job Description:

Apex is Hiring a Help Desk Technician III for one of our Government Clients! If you are interested, please send your resume to [email protected] and include the best time to give you a call!

Help Desk Technician III

Location:

Onsite

Employment Type:

Contract

Clearance Requirement:
Active Secret Clearance (must be maintained)

Shift Work:
Required (days, evenings, nights, weekends, and holidays as scheduled)

Position Overview

We are seeking a Help Desk Technician III to support a large, mission‑critical information‑sharing program within the Department of Defense environment. This role provides Tier 0, Tier 1, and progressing to higher‑tier technical support for a diverse user population in a fast‑paced, operational setting.

The ideal candidate is a self‑directed IT professional with strong customer service skills, technical troubleshooting experience, and the ability to adapt to evolving operational requirements. This is a high‑visibility onsite role that requires professionalism, attention to detail, and comfort working independently while collaborating with distributed technical teams.

Key Responsibilities

• Provide professional, courteous, and responsive customer service for all support interactions
• Deliver daily onsite desktop and technical support to U.S. military personnel, U.S. civilians, NATO personnel, partner nation users, international students, and host‑nation civilians
• Serve as the first point of contact for hardware, software, and application issues, resolving incidents at first contact whenever possible
• Accurately document, prioritize, and escalate incidents to Tier II or Tier III support as required
• Perform remote troubleshooting and support for end‑user software issues
• Configure, deploy, and update software and system configurations
• Conduct follow‑up with users to confirm incident resolution and customer satisfaction
• Provide limited guidance and technical support to less experienced technicians as needed
• Maintain system integrity, availability, and security in accordance with established policies
• Support user requests related to new service deployments and system access
• Maintain accurate and current system and process documentation
• Provide desk‑side support when required
• Assist in developing and monitoring policies and standards related to computing resource usage
• Deliver end‑user training and technical guidance as needed
• Participate in special projects and operational initiatives
• Maintain awareness of relevant technologies, tools, and best practices
• Adhere to established IT service management and network administration principles

Required Qualifications

• 3-4+ years of relevant IT support experience
• Bachelor’s degree preferred; additional experience may be considered in lieu of a degree
• Active Secret security clearance required at time of hire
• Ability to meet DoD 8570 / IAT Level II requirements, including:
  • Active Security+ CE certification
  • Completion of required computing environment training within two weeks of hire
• Strong customer service and interpersonal skills
• Demonstrated ability to collaborate effectively across multiple teams and work centers
• Experience supporting common IT infrastructure services, including:
  • DNS
  • DHCP
  • Network connectivity troubleshooting

Preferred Qualifications

• Experience supporting multinational or geographically dispersed user populations
• Experience operating in deployed or operational environments
• Experience managing user, administrative, and service accounts
• Background supporting both internal and external customers
• Experience with security and compliance tools and processes, including STIGs, patching, vulnerability scanning, and remediation
• Familiarity with Group Policy administration and Windows Power Shell
• Experience supporting multiple operating systems and basic scripting
• Experience administering Microsoft Server environments (2008, 2012, 2016)
• Experience creating and maintaining systems documentation
• Experience developing technical training materials
• Experience monitoring and responding to server and infrastructure alerts
• Working knowledge of Service Now, SCCM, Exchange, and identity or access platforms
• Experience with virtualization technologies such as VMware and…