ServiceNow Software Engineer

Job Title

Service Now Software Platform Engineer

GDIT is looking for a Service Now Software Platform Engineer to maintain the development, test, and production Service Now environments for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Maintain Service Now systems, including workflow development, bug fixes, enhancements, and upgrades.
• Develop and maintain service catalog items, states, flows, and UI policies.
• Monitor system stability to prevent service degradation or interruption.
• Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Support configuration of workflows, business rules, UI policies, and client scripts.
• Collaborate with cross‑functional teams to gather requirements and translate them into technical solutions.
• Participate in Scrum processes, testing, debugging, and documentation of Service Now modules.
• Patching and maintaining Service Now system solutions in a Linux environment.
• Assist in delivering best practices for ITIL and Agile frameworks for IT Services.
• Configure application fields, forms, views, email notifications, acceptance roles, and access control.
• Customize core applications such as Incident, Problem, Change, Requests, and Service Catalog.
• Support end users in resolving Service Now support issues.

• U.S. citizenship with current/active Secret clearance (TS eligibility possible).
• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• At least 2–5 years of experience implementing Service Now.
• 1–3 years’ experience with patching and maintaining Service Now systems in a Linux environment (preferred).
• Experience with Scrum methodology and Service Now web services.
• Knowledge of incident, problem, change, and request management processes.
• Hands‑on experience with Service Now HTML, CSS, Angular
  
  JS, Jelly scripts, and RESTful API web services.
• Strong scripting skills in JavaScript and CSS.
• Service Now Certified System Administrator certification is preferred.
• ITIL v4 Foundation certification or equivalent is desirable.
• Knowledge of ITIL engineering methods and Agile frameworks.

Competitive salary range: $112,840 – $142,600 (based on experience, location, and contractual requirements).

On‑site work only (no remote, telecommuting options). 40 hours per week; less than 10% travel required.

Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, disability, life, and other insurance options.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. All qualified applicants will receive consideration for employment regardless of citizenship, race, color, religion, sex, national origin, age, disability or protected veteran status.