GTM Operations Analyst

DNSFilter's mission is to protect our customers and partners with products they love to use! We are revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks.

We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer.

As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in!

We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market teams -- owning reporting, tooling, process design, and day-to-day support that keeps Sales, Marketing, and Customer Success running cleanly. The ideal candidate combines strong analytical instincts with a bias for action: someone who doesn't just surface data but tells the story behind it and drives what happens next.

You'll also serve as a hands-on AI enablement resource, building Claude-powered workflows and helping the GTM org do more with the tools they have.

Eligible candidates have and can work successfully in a small to mid-sized fast-paced, hyper-growth, SaaS start-up or scale-up.

This is a full-time hybrid-office role for our Westchase, FL office.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion, is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions!

In this role, you will:

GTM Intelligence, Reporting & Analytics

• Build and maintain dashboards in Salesforce, Hub Spot, and Vitally to give GTM leaders a clear view of pipeline health, conversion, retention, and revenue performance
• Own core KPI tracking across the funnel, ensuring data accuracy and proactively surfacing insights -- not just reports
• Partner with the GTM Engineer to ensure reporting data is captured correctly at the source
• Deliver ad hoc analysis for GTM leadership: deal inspection, cohort analysis, campaign attribution, churn drivers, and segment performance

GTM Tool Portfolio & AI Enablement

• Track GTM tool adoption across the stack (Zoom Info, Gong, 6sense, Regie.ai, etc.), flagging under utilization and consolidation opportunities
• Run regular tool audits to identify redundant capabilities and keep the stack lean and intentional
• Build Claude-powered automations that solve specific GTM operational problems, owning the solution end-to-end from problem identification to deployment
• Train teammates on AI tools, share best practices, and continuously expand what the GTM org can do with AI

Process Design & Improvement

• Map, document, and maintain key operational processes: rules of engagement, lead assignment flows, deal stage management, renewal workflows, and marketing-to-sales handoffs
• Partner with the Rev Ops leader on quarterly process reviews and own the intake and prioritization of process change requests from GTM teams

Day-to-Day Operational Support

• Serve as a primary GTM Operations point of contact: triage the intake queue, handle reporting requests, and troubleshoot platform issues
• Maintain data quality across core platforms through regular audits and working with teams to correct records and assignment issues

To qualify for this role, you have:

• 3+ years of experience in a Revenue/Sales Operations or GTM analytics role
• Proficiency in Salesforce and Hub Spot, or a comparable marketing automation platform
• Familiarity with at least two tools in the modern GTM stack -- Gong, Zoom Info, 6
  
  Sense, Regie.ai, or similar
• Experience building in Power BI or similar BI tools
• Hands-on experience using Claude or a similar AI tool to build workflows and deliver scalable solutions
• Strong analytical skills with the ability to work through messy data and translate numbers into a clear narrative
• Proven ability to document detailed processes and drive improvements
• Ability to communicate clearly and directly at all levels, from peers to C-Suite
• Ability to work a full-time hybrid-office schedule in our Westchase, FL office
• Must be eligible to work in the region of hire without sponsorship now and/or in the future

Bonus points for:

• Experience with Vitally, Gainsight, or another CS platform
• Exposure to SQL or basic data querying
• Experience on platform implementation teams and/or tool ROI reviews
• Experience supporting a Sales/GTM team through rapid scaling (Series A+)
• You spot and solve problems before they're escalated
• When sharing data, you share what it means and what should happen next
• You're organized, detail-oriented, and…