ServiceNow Business Analyst

Job Family :

SAAS/PAAS/Cloud Consulting

Travel Required :

Up to 10%

Clearance Required :

Active Top Secret (TS)

What You Will Do :

• Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements

• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.

• Translating complex business requirements into technical designs and solutions using Service Now.

• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.

• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.

• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.

• Staying current with Service Now products, features, and industry trends to drive innovation.

• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.

• Building functional work products such as, but not limited to, process maps, design documents, and communications.

• Supporting functional product testing and training activities.

• Creating technical and functional documentation for Service Now solutions.

What You Will Need :

• Must POSSESS and MAINTAIN a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.

• A Minimum of THREE (3) years of Service Now or similar technology implementation experience

• Bachelor's degree:
  Computer Science, Information Technology, Business, or related field.

• Experience with Software Development Lifecycle methodologies, deliverables, and controls

• Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps

• Experience with Software Development Lifecycle methodologies, deliverables, and controls

• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training

• Experience working in an Agile environment

• Ability to self-direct, prioritize, and manage multiple tasks and demands

What Would Be Nice To Have :

• Candidates with an Active "TOP SECRET" or higher-level clearance are preferred

• Agile, SCRUM, or SAFe certifications

• One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)

• Excellent verbal and written communication skills

• Strong analytical, problem-solving skills

• Ability to work effectively in a team environment

• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

• Heightened attention to detail

• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau

• Hands-on experience configuring Service Now solutions

• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan Pay Down

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance,…