ServiceNow SecOps Implementation Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe is seeking a passionate leader to guide our clients through their Security (Sec Ops) Service Now implementations. This position requires an individual that demonstrates leadership, decision‑making, and management skills, and to oversee the Service Now Sec Ops implementations to serve our clients with excellence.

• Support pre‑sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging Service Now for supporting their Security program.
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick‑off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on Service Now configuration.
• Provide final quality assurance reviews of all deliverables.
• Design and deliver end user training.
• Expand client's vision and opportunities to drive additional business value through Service Now.

• 5+ years' experience in a professional environment
• 3+ years of experience delivering Service Now implementations and integrations with an emphasis on Security.
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist- SIR & VR
• Service Now implementation lead or system administrator experience.
• Knowledge and experience running a Security program on Service Now.
• Experience managing & delivering multiple projects at the same time.
• Experience providing business/operations/technical consulting to senior leaders of organization.
• Bachelor's degree required
• Willingness to travel as needed for client engagements.

• Ability to work both independently and in a team environment with professionals of all levels.
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills.
• Ability to multi‑task and manage multiple projects at the same time.
• Exceptional problem solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools

The Final date to receive applications for this role is 06/12/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ - $ per year.

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