Restaurant Technology Manager

We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up.

This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking. This role is based in Tampa, FL and has a hybrid work environment with 3 days in-office (Tues-Thurs) at our Restaurant Support Center (RSC).

Position Accountabilities

Enterprise Menu Management

* Own end-to-end menu lifecycle within Aloha POS

* Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.

* Develop detailed project plans including timelines, milestones, and dependencies

* Configure and deploy menu updates including pricing, promotions, and LTOs

* Manage day parting, item hierarchy, modifiers, and combo logic

* Ensure accuracy, consistency, and alignment with business objectives

* Track KPIs and ensure projects are delivered on time and within scope

* Troubleshoot and resolve menu-related system issues across locations

Integrations & Cross-Platform Coordination

* Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects

* Ensure menu consistency and data integrity across all digital and in-store channels

* Support integration troubleshooting and enhancements

* Translate business requirements into scalable system solutions

* Build strong relationships and drive alignment across stakeholders

Back of House Inventory & Labor Systems

* Support and maintain alignment between POS menu items and BOH inventory systems

* Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms

* Partner with Operations and Finance to support food cost accuracy and inventory reporting

* Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)

* Support labor and inventory system integrations to ensure data integrity across platforms

* Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems

Additional Role Expectations

* Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time

* Expected to assess current state, identify gaps, and implement scalable solutions

* Plays a critical role in improving system performance, speed, and overall operational effectiveness

Employment Standards

Education

* College degree preferred

Experience

* 5+ years of experience in QSR or restaurant technology environments

* Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu

* Proven experience managing enterprise menu deployments across multiple locations

* Prior team leadership or management experience

* Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.

* Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar

* Familiarity with BOH inventory systems and item-level inventory mapping

* Working knowledge of labor management systems and POS-to-labor integrations

Essential

Physical Requirements

* The individual must live in the Tampa area and is required to be in the Restaurant Support Center 3 days per week, at a minimum.

* Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.

* Capability to write reports, business correspondence, and procedure manuals.

* Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.

* Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.

* Capacity to solve problems involving several concrete variables in standardized situations.

* Regularly stand for extended periods, talk, and hear.

* Occasionally lift and/or move up to 50 pounds.

* Frequently use hands to finger, handle, or feel.

Competencies

* Drive For Results

* Process Management

* Creativity

* Customer Focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-AV1

REQ# 8500

LOC# 62002-Franchise Technology