ServiceNow Software Engineer

Responsibilities for this Position

Location:

USA FL Mac Dill AFB

Full Part/Time:
Full time

Job Req: RQ218040

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other

Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Scrum Methodology, Service Now Platform, Service Now Web Services

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

Job Description:

GDIT is looking for a Service Now Software Platform Engineer to maintain the development, test, and production Service Now environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities:

* Responsible for Service Now system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.

* Develop and maintain service catalog items to include states, flows, and UI policies.

* Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.

* Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

* Support the configuration of workflows, business rules, UI policies, and client scripts.

* Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

* Participate in Scrum process, testing, debugging, and documentation of Service Now modules.

* Experience with patching and maintaining Service Now system solutions in a Linux environment is a plus.

Additional Responsibilities:

* Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services

* Configure application related fields, forms, views, email notifications, acceptance roles and access control

* Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.

* Support end users to resolve support issues within Service Now

Education and

Certifications:

Required:

* Bachelor's Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience

* Possesses 1-3 years' experience implementing Service Now

* Service Now Certified System Administrator certification is preferred and considered an asset for this role

* Applicable DoD 8140 or DoD 8570 Certification

Desired:

* ITIL v4 Foundation Certification

* Skilled in utilizing best practice ITIL engineering methods

* Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

* Hands-on experience with Service Now HTML, CSS, Angular JS, Jelly scripts and Restful API web services.

* Java script, html, or CSS experience

Clearance Requirement:

* Required clearance:
Currnt/active Secret clearance required with possible TS eligibility

* U.S. citizenship required due to the DOW Secret clearance requirement.

GDIT is your place

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

* Growth: AI-powered career tool that identifies career steps and learning opportunities

* Support:
An internal mobility team focused on helping you achieve your career goals

* Rewards:
Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

* Community:
Award-winning culture of innovation and a military-friendly workplace

Own your opportunity

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#ARMA

#CENTCOM/CITS

#GDITPRIORITY

The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

On…