Technical Sales Support Specialist

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As a Technical Support Specialist, you will be responsible for supporting the Sales Process with solutions and proposals that are coordinated with our Account Managers for customers. This includes providing first level support on crossing competitive systems for Controls, Drives and PLCs. It may also include researching technologies, delivering a suitable component alternative or converting a complete Bill of Material with availability and pricing.

The Technical Support Specialist will often work with Account Managers to review customer needs and provide quotes. Technical Support Specialists will become proficient with AWC core manufacturers such as Banner, Festo, Phoenix, Rittal and Siemens. These include systems with sensors, wireless networks, data monitoring, edge devices, valve banks, actuators, and machine applications. These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry.

The successful candidate must be innovative, passionate, and resourceful while demonstrating a customer service and collaborative approach to business. This is an office based position located in Tampa Florida.

How you'll make an impact:

Deliver Technical Support that Builds Customer Confidence

• Provide responsive technical support to customers and sales teams across automation products and systems
• Troubleshoot and diagnose application issues, delivering practical solutions and recommendations
• Serve as a trusted technical resource that helps customers improve productivity and minimize downtime
• Support competitive system crossovers and identify equivalent or alternative solutions with confidence

Accelerate the Sales Process Through Technical Expertise

• Collaborate with Account Managers to support pre-sales activities, customer discussions, and proposal development
• Review customer requirements and recommend automation solutions aligned with application needs and business goals
• Provide technical guidance that supports customer conversions, quoting activities, and solution positioning
• Assist with Bill of Material conversions, product availability reviews, and pricing coordination

Create Technical Resources and Internal Alignment

• Develop and maintain technical documentation including product guides, user resources, and FAQs
• Coordinate with manufacturer partners and internal teams to ensure accurate and timely technical support
• Contribute to a collaborative team environment focused on delivering differentiated customer value

Expand Knowledge Across Automation Technologies

• Develop proficiency across AWC core manufacturers and automation technologies, including sensors, networking, motion, drives, PLCs, and machine applications
• Engage manufacturer technical support resources and application engineering teams to resolve complex challenges
• Continuously grow technical expertise to better support industrial markets including Water, Aerospace, OEM, Entertainment, and Machine Builder industries

Skills you'll need:

• Proven experience in technical support, product management or related role in the automation industry
• Solid knowledge base of automation products, industrial equipment or related technology
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
• Proficient with Microsoft Office with an emphasis on Word, Excel, and Outlook
• Ability to learn new technologies, demonstrate and discuss internal teams.

Here's what will set you apart:

• Bachelor's degree in Mechanical, Electrical or Electronics Engineering
• Former Industry experience as an Account Manager or Application Engineer
• Ability to develop strong relationships with Manufacturer Partners
• Knowledge of PLCs, Drives, HMI, Motion Controls, Networks OR Manufacturers such as Rockwell, Nidec,…