Microsoft M365, Productivity Adoption and User Enablement Lead, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Role

Summary:

This role is charged with driving enterprise-wide adoption and effective use of Microsoft 365 Copilot, the Power Platform, and the broader M365 productivity suite (Teams, SharePoint, One Drive, Viva) in a large financial institution. Working under the M365 Product Enablement & Adoption team leadership team and collaborating closely with technical AI engineering teams, the Adoption Lead will design and execute programs that empower employees - from AI novices to citizen developers - to leverage modern AI and automation tools within a governed framework.

The mission is to maximize ROI from productivity tools like Microsoft 365 Copilot, Copilot Studio agents, and Power Automate by ensuring employees are well-trained, engaged, and supported. This position focuses on education, change management, and value realization rather than building solutions directly: you enable the enterprise to use what the technical teams build.

Key Responsibilities:

* Training & User Enablement Programs

* Develop and execute comprehensive training plans for Microsoft 365 Copilot, Copilot Studio (AI agents), and Power Platform tools (Power Automate, Power Apps). Cover the full user journey from initial Copilot prompting basics to advanced citizen development techniques, designing learning paths and educational materials tailored for citizen developers

* Deliver live training and workshops (virtual via Teams and in-person) tailored to various audiences and business functions. This includes recurring Q&A sessions, office hours, and intensive bootcamps for power users. Adapt content with relevant business scenarios for different departments to ensure training is contextually relevant - for example, localizing examples to specific functions and regions to drive consistency and quality

* Produce and curate learning content across multiple formats - job aids, quick-reference guides, short-form learning modules, how-to videos, and written communications - translating technical AI topics into immediately useful guidance for non-technical audiences . Ensure all content is accurate, accessible, and usable by staff across a range of technical comfort levels

* Onboarding & continuous learning:
Ensure new users (and new hires) quickly reach "time to first value" with Copilot through onboarding sessions and quick-start guides Offer refresher trainings and advanced topic deep-dives as new features (Copilot updates, Power Platform enhancements) are released. Own the production and publishing cadence - content moves from draft to delivery on schedule, and outdated material is retired promptly

Champions Program & Community Building

* Recruit and lead a Copilot & Power Platform Champions Network to scale adoption through peer advocacy. Identify and train champions across business units and regions who can mentor colleagues, share best practices, and surface use cases. Coach champions to scale adoption and curate success stories and reusable use cases for wider dissemination

* Community engagement:
Moderate internal forums (Viva, Teams communities) where employees ask questions and share tips on Copilot and Power Platform. Host regular community calls to…