ServiceNow Business Analyst
Job in
Tampa, Hillsborough County, Florida, 33603, USA
Listed on 2026-06-03
Listing for:
Guidehouse
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
* SAAS/PAAS/Cloud Consulting
** Travel Required** **:*
* Up to 10%
** Clearance Required** **:*
* Active Top Secret (TS)
** What You Will Do** **:*
* + Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements
+ Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
+ Translating complex business requirements into technical designs and solutions using Service Now.
+ Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
+ Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
+ Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
+ Staying current with Service Now products, features, and industry trends to drive innovation.
+ Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
+ Building functional work products such as, but not limited to, process maps, design documents, and communications.
+ Supporting functional product testing and training activities.
+ Creating technical and functional documentation for Service Now solutions.
** What You Will Need** **:*
* + Must POSSESS and MAINTAIN a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
+ A Minimum of THREE (3) years of Service Now or similar technology implementation experience
+ Bachelor's degree:
Computer Science, Information Technology, Business, or related field.
+
Experience with Software Development Lifecycle methodologies, deliverables, and controls
+ Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
+
Experience with Software Development Lifecycle methodologies, deliverables, and controls
+ Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
+ Experience working in an Agile environment
+ Ability to self-direct, prioritize, and manage multiple tasks and demands
** What Would Be Nice To Have** **:*
* + Candidates with an Active "TOP SECRET" or higher-level clearance are preferred
+ Agile, SCRUM, or SAFe certifications
+ One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)
+ Excellent verbal and written communication skills
+ Strong analytical, problem-solving skills
+ Ability to work effectively in a team environment
+ Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
+ Heightened attention to detail
+ Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
+ Hands-on experience configuring Service Now solutions
+ General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment
** What We Offer** **:*
* Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave and Adoption Assistance
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Student Loan Pay Down
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
+ Mobility Stipend
** About Guidehouse*
* Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at Recruitin . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse…
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