Senior Customer Success Specialist, Connect Specialty Sales

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.

As a Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross‑functional field teams and work at the CxO level with customers to maximize the value of their Connect investment.

• Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor, driving enterprise‑wide adoption of Connect.
• Deliver compelling presentations, product demos, sample solutions, and programs to enable customer success.
• Build customer skills and proficiency with Connect.
• Engage with C‑level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
• Develop account plans in conjunction with field teams.
• Meet annual revenue targets through increased adoption of Connect.
• Work with partners and ISVs to extend reach and drive adoption of AWS solutions.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• 3+ years with Amazon Connect or contact/call center technology experience.

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

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