Servicenow Business Analyst

Service Now Business Analyst

We are looking for a detail-oriented and proactive Service Now Business Analyst to act as a liaison between business stakeholders and the Service Now development team. The ideal candidate will gather requirements, analyze business processes, and help design and implement effective Service Now solutions that align with organizational goals and improve IT service management.

• Collaborate with business users and stakeholders to gather, analyze, and document detailed service requirements related to Service Now applications.
• Analyze current business processes, identify gaps, and recommend improvements to enhance Service Now capabilities.
• Translate business requirements into functional specifications and workflows for the Service Now platform.
• Work closely with Service Now developers and technical teams to ensure solutions meet business needs.
• Participate in solution design sessions, and provide insights to optimize workflows, automations, and integrations within Service Now.
• Facilitate user acceptance testing (UAT) and support deployment activities.
• Develop training materials and conduct sessions to ensure smooth adoption of Service Now enhancements.
• Maintain and update existing Service Now processes and documentation.
• Keep abreast of the latest Service Now features and best practices to suggest continuous improvement opportunities.
• Assist in creating reports and dashboards to provide business insights.

Bachelor s degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst, preferably with Service Now implementations or management. Strong understanding of IT Service Management (ITSM) processes such as Incident, Problem, Change, Request Management. Experience gathering and documenting business requirements and translating them into functional specifications. Familiarity with Service Now modules like Incident, Change, Problem, CMDB, Service Catalog, and Knowledge Management.

Excellent communication, interpersonal, and stakeholder management skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience with process mapping and workflow design tools.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.