Manager - ServiceNow

Position

Manager – Service Now (R1602511), Tampa, FL – United States

This role is responsible for the design, development, and implementation of complex Service Now solutions. It involves working with business stakeholders to understand their needs, developing solutions that meet those needs, maintaining and enhancing existing applications, and troubleshooting and resolving any issues that arise.

• Strong commitment to a career in technology with a passion for healthcare.
• Ability to understand business needs and deliver the best user experience and adoption.
• Collaborative across multiple teams.
• Demonstrated leadership experience.
• Excellent communication skills.
• Innovative and inquisitive nature to ask questions, offer bold ideas, and challenge the status quo.
• Agility to learn new tools and processes.

• Work with stakeholders to understand their needs and develop solutions accordingly.
• Stay up to date on latest Service Now features and functionality.
• Communicate and collaborate with cross‑functional teams to identify and document business processes that can be automated using Service Now.
• Develop and deploy solutions with a user‑experience mindset.
• Participate in agile planning ceremonies to define and prioritize Service Now work for upcoming sprints.
• Make mature data‑driven decisions supported by thorough analysis.
• Share knowledge and best practices through code reviews, pair programming, and training sessions.
• Mentor and train junior Service Now developers.

• Seven years of relevant experience or a university degree with substantial expertise in Service Now.
• Experienced in troubleshooting routine problems and making cross‑team decisions.
• Experience with two or more Service Now modules, including:
  • IT Service Management (ITSM)
  • HR Workforce/Service Delivery (HRSD)
  • Service Portal
  • Virtual Agent/Now Assist
• Accountability for Service Now integration support and lifecycle management.
• Preferred certifications:
  Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS).
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Initiate process improvements and lead analytical recommendations.

Range: $108,970 – $132,046 for a full‑time employee (FTE) based in Tampa, FL. Additional incentive cash and stock opportunities may be available based on eligibility.

• Health coverage: medical, pharmacy, dental, and vision.
• Well‑being support: BMS Well‑Being Account, Living Life Better program, Employee Assistance Programs.
• Financial well‑being: 401(k), disability, life insurance, and supplemental plans.
• Work‑life benefits: paid time off, flexible time off, paid national holidays, and other leave options.

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