Help Desk Representative
Job in
Tampa, Hillsborough County, Florida, 33607, USA
Listed on 2026-06-04
Listing for:
Endurion
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.
This future opportunity is contingent upon award.
Job Description
- The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
- The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
- Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
- The role includes providing customer service and technical assistance to end users.
The contractor shall provide personnel who meet one of the following requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; or
- A minimum of three (3) years of professional experience in IT support.
- Resolving Tier 1 and Tier 2 support tickets.
- Assisting with enterprise device provisioning.
- Maintaining IT asset tracking systems.
- Supporting Microsoft Windows and macOS environments.
- Using ticketing systems (JIRA, Service Now).
- Expertise in IT troubleshooting methodologies and ticketing system usage.
- Working knowledge of JIRA, Service Now, and customer service best practices.
- Proficiency in incident resolution and remote desktop support.
- Strong end-user assistance and communication skills.
- Ability to support cloud-based IT environments.
- Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
- CompTIA A+ (Preferred, Not Required)
- ITIL Foundation Certification (Preferred, Not Required)
- Microsoft Certified:
Modern Desktop Administrator Associate (Preferred, Not Required)
No clearance required for off-site duty location
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