Strategic IT Relationship Manager

• Schedule - Shift - Hours Full Time - Day Shift - M-F

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.
As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.
Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces.
A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

• Business Relationship Manager (BRM) has overall responsibility for serving as the strategic interface with assigned areas/business units of the Center for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. This individual serves as the business relationship linkage between the assigned area/business unit and IT; and works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies.
  
  The BRM provides highly-valued strategic consulting level support and guidance throughout key IT initiatives. The incumbent facilitates, and serves as a lead, for the planning and execution of initiatives to enable the organization to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.
• Business Relationship Manager pro-actively serves as a “trusted advisor,” and function as the primary point of contact from IT for business stakeholders. They represent IT to the assigned area of responsibility by promoting IT’s vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.
• Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units.

• Strategic Relationship/Planning
  • Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT
  • Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state
• Oversight
  • Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget
  • Ensures the oversight for resolution of escalated IT issues
  • Ensures the business need is addressed by the technical solution from a conceptual standpoint
  • Works with assigned area's stakeholders and technical resources to cultivate appropriate solution required to meet business goals
  • Minimize business value lost during project/program execution
• Advocacy
  • Represents the business strategies and priorities to IT
  • Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcome
  • Ensures IT domains are aware of key business issues
  • Identifies and mitigates potential problems and conflicts with IT delivery
  • Leads and may champion change management activities (i.e. frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology)
• Consulting
  • Provides strategic consultation to business and IT teams and participates in quality reviews and provides feedback sessions
  • Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system…