Solutions Analyst

Job Overview

This is a professional and strategic job responsible for performing analysis, design, testing, implementation and management of functional automated information systems, consistent with the overall design of the organization’s information systems architecture based on customer requirements. The Solutions Analyst provides advanced technical support for information systems. The incumbent in this job will manage technology projects in accordance with established project management methodology.

The Solutions Analyst works independently, with limited supervision. The Solutions Analyst will face difficult, and sometimes complex, problems during the regular course of work.

The ideal candidate will have 1 to 2 years’ experience supporting the software platform, along with:

• 3 to 5 years’ analyzing and documenting business requirements.
• 3 to 5 years’ managing software implementation projects.
• ITIL v3 or ITIL v4 foundations certification.

$68,307 - $88,795

to view our Benefits at a glance

• Customer Commitment – Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity – Demonstrates and promotes fair, honest, professional and ethical behaviors that establish trust throughout the organization and with the public we serve.
• Organizational Excellence – Takes ownership for excellence through one’s personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork – Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

• Partners with business liaisons and technical teams to understand and define system goals and technical system requirements.
• Analyzes solutions using established technology standards to develop multi-platform hardware/software solutions aligned with business processes to enhance business capabilities, based on customer requirements.
• Performs technical design, analysis, implementation, maintenance, optimization and troubleshooting of software solutions projects. Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.
• Develops plans for testing and implementing systems and monitors those processes to ensure desired results are achieved.
• Provides technical debugging and troubleshooting for complex issues in supporting multiple infrastructure platforms related to enterprise application systems and end‑user devices.
• Develops, edits and distributes technical reports using SQL or other reporting tools. Produces clear and detailed technical specifications and other technical reports.
• Oversees quality assurance aspects of the project ensuring all requirements meet specifications. Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
• Acts as a subject matter expert and primary point of contact for assigned systems. Analyzes and designs program logic, screen layouts, reports and testing criteria to support development of new or enhanced systems.
• Provides administrative and technical guidance/support for internal and external clients and stakeholders. Provides user acceptance testing and develops end‑user test scripts.
• Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance and development of the system.
• Coaches and reviews the work of lower‑level professionals.
• Other duties as assigned.

• Basic knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
• Considerable knowledge of enterprise infrastructure engineering, design and architecture of multi-platform software solutions for enterprise software systems and end‑user devices.
• Considerable knowledge of industry standards, characteristics, features and troubleshooting methods associated with application solutions, server‑based applications.
• Considerable knowledge of developing,…