Technical BA - Tampa, FL - Hybrid​/Onsite

Title: Technical BA

Position Type: Contract

Location: Tampa, FL

Working Conditions: Onsite/Hybrid/Remote depending on location

Travel: 0‑25% may be required

The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams.

This individual will work in partnership with cross‑functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.

• Provides support to cross functional team(s), with a high attention to detail
• Research, analyze, and document findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommend solutions
• Write user stories with detailed acceptance criteria
• Create and implement solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Support UAT, system testing, and validation of CPQ configurations
• Manage QA and UAT, verify solutions
• Write up and keep detailed records of initiatives
• Perform system demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off
• Exercise creativity and latitude as required
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and provide recommendations on next steps

• Ability to work independently on projects and processes with general supervision
• Ability to adapt to and understand new technology/processes
• Excellent oral and written English communication skills for both technical and non‑technical audiences
• Detail oriented with strong analytical, people, and documentation skills
• Well-versed in Agile, waterfall, and SCRUM methodologies
• Ability to communicate sensitive information tactfully
• Ability to manage multiple priorities and projects simultaneously
• Problem‑solving abilities and meet reasonable deadlines
• Strong team player who builds positive collaborative relationships
• Familiarity with relational databases and client‑server concepts
• Financial analysis and familiarity with financial terms
• Willingness to call or speak with customers directly
• Familiarity with SharePoint, Smartsheet, and Jira

• Bachelor's degree in a related field or equivalent business experience
• 3‑5+ years on the Salesforce Platform as a Salesforce Business Analyst or hybrid BA/Configurator supporting Salesforce implementations
• Experience in Finance or Marketing
• Experience with CLM, Order Management, Revenue Cloud, or advanced pricing models
• Familiarity with API integrations, data migration, or CPQ‑adjacent automation tools
• Exposure to AI‑enabled sales tools, pricing optimization, or quoting automation
• Salesforce Business Analyst Certification and/or Salesforce Administrator
• Salesforce CPQ Specialist Certification