Desktop Technician

and the job listing Expires on June 25, 2026

Role:
Entry Level End‑User Support Engineer

• Provide technical support for desktop, laptop, and peripherals (keyboard, mouse, monitors, printers).
• Support Windows OS and basic software applications.
• Assist users with login issues, email access, VPN, and basic network connectivity.
• Resolve issues through remote support tools or desk‑side support.

• Log, update, and track incidents and service requests in the ITSM tool.
• Follow defined troubleshooting steps and SOPs.
• Escalate unresolved issues to L2/L3 teams as per process.
• Ensure timely communication and resolution updates to users.

• Assist in new device setup, imaging, OS installation, and software configuration.
• Support onboarding and offboarding activities (system access, device handover).
• Perform basic hardware checks and replacements.

• Update ticket notes with clear resolution steps.
• Assist in maintaining knowledge articles, SOPs, and FAQs.
• Follow IT security and compliance guidelines.

• Interact professionally with end users.
• Maintain high standards of customer satisfaction.
• Follow shift schedules and on‑call requirements (if applicable).

• Basic knowledge of Windows OS (Windows 10/11).
• Understanding of desktop hardware components.
• Basic knowledge of MS Outlook, Teams, Office applications.
• Basic knowledge of printers and peripheral devices.
• Password resets and user account issues.

• Good communication (verbal and written).
• Willingness to learn and follow processes.
• Problem‑solving mindset.
• Customer‑friendly attitude.