Help Desk Representative
Listed on 2026-06-08
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Help Desk RepresentativeFull Time Professional Tampa, FL, US
7 days ago Requisition
Position SummaryThe Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.
Job Description- The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
- The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
- Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
- The role includes providing customer service and technical assistance to end users.
The contractor shall provide personnel who meet one of the following requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; or
- A minimum of three (3) years of professional experience in IT support.
Candidates must have demonstrated experience in the following areas:
- Resolving Tier 1 and Tier 2 support tickets.
- Assisting with enterprise device provisioning.
- Maintaining IT asset tracking systems.
- Supporting Microsoft Windows and macOS environments.
- Using ticketing systems (JIRA, Service Now).
- Expertise in IT troubleshooting methodologies and ticketing system usage.
- Working knowledge of JIRA, Service Now, and customer service best practices.
- Proficiency in incident resolution and remote desktop support.
- Strong end-user assistance and communication skills.
- Ability to support cloud-based IT environments.
- Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
- CompTIA A+ (Preferred, Not Required)
- ITIL Foundation Certification (Preferred, Not Required)
- Microsoft Certified:
Modern Desktop Administrator Associate (Preferred, Not Required)
No clearance required for off-site duty location
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).