Business Solutions Analyst

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3 days ago Requisition

The Business Solutions Analyst is responsible for the configuration, integration, optimization, and ongoing support of business-critical banking applications and systems used throughout the Bank. Applications will be assigned by the Bank Solutions Manager in partnership with Business Unit leaders. This role will serve as the Subject Matter Expert (SME) and strategic liaison between business units, Information Technology, vendors, and external partners.

The Business Solutions Analyst ensures systems are reliable, scalable, secure, and aligned with business, operational, and regulatory requirements. In addition, the Business Solutions Analyst is responsible for documenting processes that result from the use of the applications/systems being supported.

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
• Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
• Serves as the primary Business Solutions Analyst and Subject Matter Expert on assigned banking applications.
• Documents, plans, tests, and implements software specifications to meet bank business requirements for modified or new bank products and systems.
• Plans and coordinates installation, upgrades, patching, integration, and conversion of bank software and services with project management, technical staff, supported business units, vendors, and clients.
• Provides first and second tier support for assigned bank applications and systems.
• Coordinates change management activities in accordance with Bank policy and industry best practices.
• Develops and updates support plans and system documentation for assigned systems and platforms.
• Plans and schedules support activities for assigned systems based on product roadmaps, changes to compatibility requirements and the IT infrastructure, regulatory changes, user requirements, risks, and vulnerabilities.
• Provides ongoing training to support staff and users when requested.
• Participates in appropriate advisory councils and user groups in order to influence product roadmaps based on the Bank’s goals and objectives.
• Collaborates with cross-functional project teams to guide feature development from inception to delivery.
• Supports, trains, builds, and tests logic scripts for the use of RPA (Robotic Process Automation). Utilizes RPA and other AI capabilities to drive efficiency, operational excellence, support data governance, improve client experience, and/or support revenue growth.
• Develops and maintains system documentation and workflows.
• Works with Information Technology, Business Unit leaders, and Stakeholders to advance API strategy roadmaps.
• Maintains knowledge and understanding of current trends, laws, and issues affecting the area of expertise.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

• 3 years of experience in Bank Operations or Bank Application Support
• 4-Year Undergraduate Degree (e.g., BA or BS) in Computer Science, Information Systems, or related field
• Fiserv Premier, or other major core banking system experience
• Ability to utilize Fiserv Business Analytics, IBM Cognos, or other major data analysis/reporting tools
• Familiar with digital banking, payment, treasury management, item processing, and commercial and/or consumer banking environment
• Previous experience with integrating bank applications and system conversions
• Strong general knowledge of Information Technology
• Basic Project Management knowledge, experience, and capabilities
• Proficient in Microsoft Office suite
• Familiar with ITIL principles

• Experience supporting the software development lifecycle (SDLC), including…