Field Service Installation Specialist

JOB TITLE:

Field Service Installation Specialist
DEPARTMENT:
Commercial (Field Service)                           
EXEMPT / NON-EXEMPT:
Non-Exempt

SUPERVISOR'S

JOB TITLE:

Manager, Installation Services

LOCATION:

Various Locations Dallas, Newark NJ, Manchester NH, Tampa, Indianapolis, San Francisco CA, Philadelphia PA

Position Summary
As a Field Service Installation Specialist, you are responsible for supporting the installation, configuration, and service of Natus Neurology systems across customer sites. You work as part of a broader project team to execute installation activities, perform basic training, and ensure systems are deployed in accordance with company standards and customer requirements.
This role requires strong technical execution, teamwork, and customer-facing professionalism to support successful project delivery and ongoing system performance.

Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Installation Execution & Support

Support neurology system installations as assigned by Site Planners, or Managers
Execute installation activities in accordance with company standards and customer expectations
Follow direction and contribute to team-based project delivery as directed by Installation Leads, Site Planners, or Managers
Deliver basic customer training during installations or scheduled sessions
Build strong customer relationships through professionalism, communication, and ongoing support
Perform site walkthroughs to validate readiness and compliance with installation requirements
Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
Provide feedback to Engineering and cross-functional teams on product performance and improvement opportunities

Documentation and Compliance

Maintain accurate and timely CRM documentation, including project notes, time entries, and required customer records
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines

Continuous Learning & Contribution to Culture

Participate in product and internal training to stay current with software and hardware developments
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Qualifications & Experience

Education and/or Experience

Bachelor's or Higher degree, from an accredited college or university is preferable but not essential
1 year of relevant experience performing installations, training, and troubleshooting. Medical Device experience preferred.

Key Competencies

Strong hardware installation and software configuration skill level, with high attention to detail
Excellent written, verbal, and customer-facing communication skills
Calm, methodical approach to problem-solving and issue resolution
Ability to manage multiple priorities and adapt to changing project requirements
Customer-first mindset with a focus on professionalism and accountability
Strong ability to take direction for assigned onsite installation or service tasks from Site Planner, Manager, or onsite Installation Lead.
When needed able to support self-directed work style with the ability to operate independently in dynamic environments
Ability to build collaborative relationships across customers, sales, service, and IT stakeholders

Technical

Skills and Abilities

Ability to lead discussions related to server builds, application hosting, and customer IT infrastructure requirements.
Strong knowledge of Microsoft Windows desktop and server operating systems.
Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
Familiarity with…