WO-Help Desk Representative Security Clearance

Position: WO-002 Help Desk Representative with Security Clearance
WO-002 Help Desk Representative Position Summary
The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems. This future opportunity is contingent upon award.

Job Description

• The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.

• The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.

• Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.

• The role includes providing customer service and technical assistance to end users.

Required Qualifications and Experience
The contractor shall provide personnel who meet one of the following requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field; or

• A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas:

• Resolving Tier 1 and Tier 2 support tickets.

• Assisting with enterprise device provisioning.

• Maintaining IT asset tracking systems.

• Supporting Microsoft Windows and macOS environments.

• Using ticketing systems (JIRA, Service Now). Required Skills and Competencies

• Expertise in IT troubleshooting methodologies and ticketing system usage.

• Working knowledge of JIRA, Service Now, and customer service best practices.

• Proficiency in incident resolution and remote desktop support.

• Strong end-user assistance and communication skills.

• Ability to support cloud-based IT environments. Education

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.

• CompTIA A+ (Preferred, Not Required)

• ITIL Foundation Certification (Preferred, Not Required)

• Microsoft Certified:
Modern Desktop Administrator Associate (Preferred, Not Required. Clearance Requirement

• No clearance required for off-site duty location.