Business Systems Analyst

Job Title: Senior Business Systems Analyst

Location: Tampa, FL / Dallas, TX (Hybrid)

Shift

Schedule:

Monday - Friday (9am - 5pm)

Type: Contract

Duration: 9 months.

• As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making.
• This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.

• Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports.
• Act as the Senior Business Systems Analyst on the first version of the IT Balanced Scorecard.
• Analyze historical data to recommend and refine metric targets and thresholds.
• Challenge metric owners to improve rigor, accuracy, business relevance, and automation.
• Identify trends, risks, and opportunities through advanced data analysis.

• Gather, define, and document business and technical requirements for Data Engineers and Power BI Developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard.
• Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard.
• Translate IT concepts into clear metric definitions and reporting requirements.
• Partner with Database Engineers to understand data models, tables, and relationships.
• Ensure requirements are traceable, testable, and aligned to business objectives.

• Perform deep data analysis using advanced Excel and SQL to generate insights.
• Validate data accuracy, completeness, and consistency across reporting layers.
• Test Power BI dashboards against requirements and expected outputs.
• Develop executive-ready presentations summarizing insights and recommendations.

• Lead and facilitate metric review sessions and working groups.
• Drive discussions to define meaningful metrics aligned to IT processes and outcomes.
• Communicate effectively with both technical and non-technical stakeholders.
• Present findings and recommendations to senior leadership.

• Manage and track work through JIRA and Agile practices.
• Ensure strong organization and documentation of requirements, decisions, and outputs.
• Support governance processes by ensuring transparency and consistency of metrics.
• Contribute to a data-driven culture across the organization.

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

• Data analysis, metrics development, and trend analysis.
• Advanced Excel (modeling, analysis) and SQL querying.
• PowerPoint (executive storytelling and visualization).

• Translate complex IT concepts into meaningful metrics and insights.
• Write detailed, high-quality requirements for technical teams.
• Facilitate discussions and drive alignment across diverse stakeholders.
• Analyze data and propose actionable improvements to metrics and performance.

• Power BI dashboard validation and testing.
• Data models and database structures.
• Agile delivery methodologies and tools such as JIRA.

• Exceptional attention to detail.
• Strong analytical and problem-solving skills.
• Strategic thinking and continuous improvement mindset.
• Excellent communication and facilitation skills.

• Business Systems Analysis (BSA)
• IT Governance Metrics
• KPI Development
• Balanced Scorecard
• Data Analysis
• Advanced Excel
• SQL
• Power BI
• Dashboard Testing & Validation
• Requirements Gathering
• BRD / Functional Requirements
• Data Modeling
• Database Concepts
• Stakeholder Management
• Executive Reporting
• JIRA
• Agile Methodology
• IT Performance Metrics
• Trend Analysis
• Data-Driven Decision Making

• Experience working on IT Governance initiatives.
• Experience building or supporting Balanced Scorecards.
• Experience presenting to senior leadership/executive teams.
• Metrics automation and reporting optimization experience.