Healthcare Client Support Rep Hybrid Tampa

Great opportunity with a small but growing Software company. This is not a call center, you'll work directly with our clients at healthcare organizations (B2B). You will be a first responder to client requests/issues while ensuring software support or troubleshooting issues are addressed in a timely manner and also coordinate deployments, assigning JIRA tickets internally. This role will also work with SQL (queries) and assist with basic API integrations.

• Represent by acting as a central point of contact for assigned customer(s)
• Build trusting relationships to ensure customer satisfaction
• Maintain a detailed knowledge of the customer’s business processes and systems
• Coordinate configuration and/or code deployments as necessary
• Track, triage and resolve reported defects and support client configuration questions
• SQL reporting, SQL statements and running and writing queries as necessary.
• Facilitate weekly client meetings, work through priority issues, and plan future initiatives
• Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
• Review changes and enhancements with clients
• Coordinate the work of both support and development resources when required

• 2 years of Healthcare or Healthcare Software customer support (B2B) preferred
• Basic SQL experience, including Scripts, Joins, Tables and SQL statements.
• Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
• Some experience with MS Office, PC support, Teams, etc
• Ability to communicate complex problems in an easily understood manner
• Ability to effectively communicate client needs to our internal staff
• Attention to detail and excellent analytical skills
• Excellent presentation, communication, and customer service skills
• Well, organized with the ability to prioritize and handle multiple assignments
• Organized with the ability to prioritize and handle multiple client issues and tickets
• Unable to sponsor, must be a Green Card of US Citizen.