Project Manager, IT Project Manager, IT Consultant

Job Title

Project Leader (IT Service Management Specialist)

Tamp, FL (Local to Florida Preferred)

The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross‑functional teams to implement best practices, drive process optimization, and uphold service quality standards using the Service Now platform.

A minimum of five (5) years experience is required.

Bachelor s degree in computer science, Information Systems, Business Administration or other related field or equivalent work experience.

• IT Change Management:
  Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
• IT Incident Management:
  Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
• IT Problem Management:
  In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

• ITIL Foundations Certification:
  Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
• Process Improvement Expertise:
  Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
• Service Now Platform
  
  Experience:
  
  Hands‑on experience utilizing the Service Now platform to manage and optimize IT Change, Incident, and Problem Management.