Project Manager, IT Project Manager, IT Consultant

Job Title:
Project Leader (IT Service Management Specialist)

Location:

Tamp, FL (Local to Florida Preferred)

The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the Service Now platform.

A minimum of five (5) years experience is required.

Bachelor's degree in computer science, Information Systems, Business Administration or other related field or equivalent work experience.

• IT Change Management:
  Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post‑implementation review processes.
• IT Incident Management:
  Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
• IT Problem Management:
  In‑depth knowledge of problem analysis, root cause identification, and long‑term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

• ITIL Foundations Certification:
  Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
• Process Improvement Expertise:
  Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
• Service Now Platform
  
  Experience:
  
  Hands‑on experience utilizing the Service Now platform to manage and optimize IT Change, Incident, and Problem Management.