IT Customer Service Specialist

Labcorp is seeking an IT Customer Service Specialist for a dynamic team.

• Provides first-level technical support to the company for user inquiries and system security.
• Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
• Troubleshoots system errors and lockups, and answers how-to system security questions.
• Routes second-level system questions to the appropriate individual/department.
• Processes all mainframe security requests and purchase approval security requests.
• Specific position responsibilities are to assist divisional Lab Corp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day.
• Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.
• Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics.

• HS Diploma
• 1 or more years' experience in IT Customer Service
• 1 or more years' customer support experience
• 1 or more years' experience with strong phone contact handling skills and active listening abilities

• Bachelor's Degree
• 1 or more years' experience in a high volume, inbound call environment (50+ calls/day).
• Current or prior Labcorp experience

• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp Is Proud To Be An Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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