Service Desk Technician

Service Desk Technician I

Location:

Tampa, FL (5455 W Waters Ave, FL Off ST, 33634, USA)

• This is an on‑site position based in our Tampa, FL office.
• Monday – Friday; this role also includes participation in a rotating on‑call schedule that includes weekends.

• Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system.
• Provide technical support for hardware, software, network, and application problem resolution to our clients via phone, email, and chat.
• Provide excellent customer service to our clients via phone, email, and chat.
• Work with other IT associates and vendors to resolve issues related to software or hardware.
• Maintain department‑approved training, mentoring, and certification per company standards.
• Perform other tasks and duties as assigned by the Service Desk Manager.

• Robust system and network documentation skills.
• One or more of the following:
  CompTIA A+, CompTIA Network+, MS‑900 or above (strongly preferred).
• Willingness to work in a robust team environment.
• Ability to work independently and complete work within specified deadlines.
• Excellent problem‑solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills; demonstrated capability for problem determination and resolution.
• Ability to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Professionalism, attention to detail, and a positive, customer‑focused attitude.
• Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market.

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status, and comply with all applicable laws governing nondiscrimination in employment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.