Tier 1 Onsite IT Support Technician

Position Overview

Term: 3+ Months

Location:

Tampa, FL

Pay: $35.00 per hour, commensurate with experience

Hours:

Monday through Friday 8am – 5pm

The Tier 1 Onsite IT Support Technician provides dedicated, onsite end‑user support as part of a managed services delivery model. The role is responsible for delivering first‑level IT support, maintaining workplace technology, and ensuring a seamless user experience across all supported services. The technician operates during standard business hours and serves as the primary point of contact for onsite IT needs.

• Serve as the first point of contact for all onsite IT incidents and service requests
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Log, track, and update incidents and requests in the ITSM tool in accordance with SLA requirements
• Perform initial diagnosis and, when necessary, escalated complex issues to Tier 2 or specialized teams
• Provide deskside support for laptops, desktops, mobile devices, and peripherals
• Ensure timely resolution and high‑quality user communication throughout the ticket lifecycle

• Ensure AV/meeting rooms are clean and ready for use
• Assist users with meeting start‑up issues and real‑time troubleshooting
• Coordinate with vendors for advanced AV support when required

• Support the full lifecycle of IT assets including procurement coordination, imaging, deployment, tracking, and retirement
• Perform device provisioning (e.g., laptops, desktops, mobile devices) including builds, configuration, and user setup
• Maintain accurate asset records in asset‑management systems
• Handle hardware refresh activities and warranty‑related processes
• Ensure proper handling, storage, and disposal of IT equipment in line with policy

• Assist with onsite execution of IT changes, upgrades, and deployments
• Support activities such as system rollouts, patching, relocations, and office moves
• Coordinate with central IT teams to implement standard changes at the local site
• Validate post‑change functionality and user readiness

• 1–3 years of experience in IT support, help desk, or deskside support role
• Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications
• Basic knowledge of networking concepts (Wi‑Fi, VPN, IP connectivity)
• Familiarity with ITSM tools (Service Now or similar)
• Experience supporting AV and meeting room technologies is preferred
• Understanding of IT asset management practices

• Strong customer service and interpersonal skills
• Excellent communication (both technical and non‑technical)
• Ability to prioritize and manage multiple tasks in a fast‑paced environment
• Proactive, dependable, and detail‑oriented
• Team‑oriented with the ability to collaborate across IT functions

• CompTIA A+
• Microsoft Certified:
  Modern Desktop Administrator Associate
• ITIL Foundation

Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance.

As a Minority Business Enterprise and Equal Employment Opportunity Employer, our community is diverse.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.